Northwest Energy Solutions Pty Ltd (ABN 54 691 441 577), “we” or “us”, designs, sells and arranges the installation of solar, battery and EV-charging systems in Victoria. This policy explains:
- what personal information we collect, and why;
- who we share it with;
- how you can access or correct it.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 10 October 2026
1. What we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email address, phone number, and the address and postcode of the property.
- Property and system details:
- your roof type, number of storeys, and single- or three-phase power;
- your switchboard details;
- photos of your roof and switchboard, and site plans;
- your electricity network (distributor).
- Quote and order details:
- the quotes we give you, the system you choose and its prices;
- payments you make to us, and your finance provider, if any;
- the information needed for STC (small-scale technology certificate) claims.
- Your acceptance of a quote: if you accept a quote online, we record your name, your typed signature, the date and time, your IP address and your browser type. We also keep a digital fingerprint of the exact quote and terms you accepted.
- Communications: emails, SMS and other messages between you and us.
- Website security data: when you use a form on our website, a security check processes your IP address to block automated spam.
- Website visit data: our web servers log each page request, including your IP address, your browser type and the page that linked you to us. We keep these logs for up to 30 days. On our quote pages, Microsoft Clarity records how the pages are used, such as clicks, scrolling and which steps are completed. It does not record what you type into our forms. If you reach us from a Google ad, we keep the ad’s click reference with your enquiry, and we tell Google Ads that an enquiry was made, without your name or contact details. Google and Microsoft use cookies to do this.
2. How we collect it
- From you: through our website and online quote forms, by phone and email, when we visit your property, and when you accept a quote.
- From lead-generation and comparison services: some enquiries reach us through these services. You asked them to pass your details to solar retailers, and they passed them to us. When we first contact you, we will tell you where your details came from.
- From our partners: for example, installers, equipment suppliers, your electricity distributor, and rebate and STC bodies, as your installation progresses.
3. Why we use it
We use your personal information to:
- respond to your enquiry, and prepare and send you quotes;
- design your system, and order, deliver and install it;
- apply on your behalf for network connection approvals and STCs;
- give Solar Victoria and finance providers the system and quote details they need for your rebate or loan application;
- take payments and keep financial records;
- provide after-sales support, warranty service and follow-ups, including asking for a review;
- see how our website is used and which advertising brings enquiries, so we can improve both;
- meet our legal, regulatory and industry-code obligations. We are an approved New Energy Tech Consumer Code (NETCC) retailer.
We will contact you about your enquiry, quote or installation. We send marketing only where the law allows. You can opt out at any time by emailing sales@northwestenergy.com.au.
4. Who we share it with
We share only what each party needs to do its part:
- installers: licensed electricians we engage, who carry out the installation;
- equipment suppliers and delivery companies: your name and delivery address, so your equipment can be delivered;
- your electricity distributor, for connection approvals;
- Solar Victoria and finance providers: only the system and quote details for your rebate, loan or finance application. You give your personal details to them directly, under their own privacy policies;
- the Clean Energy Regulator, and the agents and traders who process STCs for us;
- service providers who run our systems, including our customer-management system, email and SMS delivery, website security, website analytics (Microsoft Clarity), advertising (Google Ads), hosting and secure backups.
We do not sell your personal information.
5. Storage outside Australia
Our customer-management system stores your contact details in Australia.
Some of our other service providers store or process data outside Australia: our application hosting, our email services, our website security, our website analytics and advertising, and our backup storage. As a result, your information may be held in Malaysia and the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.
6. How we keep it secure
- Our systems are protected by passwords, restricted staff access and encrypted connections. Our backups are encrypted.
- We remove location data from photos you give us through our quote system.
- If a quote does not go ahead, our quote system deletes its copy after 30 days.
- We keep records of accepted and signed quotes, because we need them for warranty, rebate and legal purposes.
- We keep financial records for at least 7 years, as the law requires. We securely delete personal information once we no longer need it.
7. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing admin@northwestenergy.com.au. We will respond within 30 days. If we cannot give you access, we will tell you why.
8. Complaints
If you think we have mishandled your personal information, email admin@northwestenergy.com.au. We will respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The current version is always on this page.
